Business
Phone Systems

Whether you're seeking a streamlined phone system for your small business or an enterprise-grade contact centre solution designed to enhance customer satisfaction, PhoneSystemIQ can help with a free service to find the best system for your business.

AI Phone System

Unlock the Power of Seamless Integration

At PhoneSystemIQ, we understand the importance of choosing a Business Phone System that not only meets your communication needs but also integrates seamlessly with the tools you rely on every day. Our team is dedicated to providing you with a no-cost service led by experts with a deep understanding of the diverse landscape of phone system providers in the market.

 

Stay Ahead with Cutting-Edge Technology

We’re committed to staying at the forefront of the communications industry. Our experts regularly participate in technical information sessions to ensure we are well-versed in the latest features and innovations from various providers. This knowledge empowers us to recommend solutions that are not just up-to-date but also future-proof.

Phone Systems - phone system
Phone Systems - phone system

Tailored Solutions for Your Business

PhoneSystemIQ takes a personalized approach. We partner with your business to assess your unique phone system requirements. By understanding your specific needs, we can make informed recommendations for providers that align with your individual objectives. 

Whether you know them as VoIP, UCaaS, CCaaS, PBX or PABX systems, we’ve got you covered!

Ready to get started?

Contact us today to explore the endless possibilities of your next Business Phone System.

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Phone System/Cloud Application Assessment Process

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Phone Systems - phone system
Phone Systems - phone system
Phone Systems - phone system
Phone Systems - phone system

1. Requirements

We meet with your team to discuss your requirements, budget, integration opportunities, and explain any features that may be beneficial to your business.

2. Assessment

We perform an assessment against the many UCaaS/ cloud app vendors, then provide a shortlist, that aligns with your requirements & budget.

3. Demonstrations

We arrange meetings to demonstrate, first-hand, the features of each system, meeting directly with the technical experts from each vendor.

4. Debrief

We hold a debrief meeting where we discuss with you the tangible benefits to your business for each feature.

5. Decision

We negotiate the best pricing with each vendor on your behalf, then answer any of your questions, leading you to a confident decision.

Features & Benefits

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Provide an enterprise-level feature set and user experience globally, without the enterprise-level cost.

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Optimise your business communications with the latest HD voice codecs for crystal clear calls.

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Seamlessly integrate with popular business applications such as Microsoft Teams, Salesforce & ServiceNow, amongst many others.

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Use your computer, deskphone, or smartphones and tablets as your business phones.

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Manage your entire system through an intuitive interface.

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Work remotely from anywhere with an Internet connection.

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Scaleability from just a few users to thousands in an enterprise grade call center.

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Latest security encryption and standards.

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Reliable >99.9% uptime guaranteed.

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Initial cost savings, no equipment to install.

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Significant ongoing cost savings, no equipment maintenance, included calls.

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Local/International/Toll Free virtual Phone Numbers. Bring your own numbers.

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Quick Install, be up and running in a few weeks.

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Easy to Use, with full training provided.

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Why buy a cloud system over on-premise?

Cloud based phone systems are the future of business phone communication. The data is stored online securely, and the system allows for internal and external communication without relying on physical equipment at the business premises. As a business, you can enjoy the ultimate flexibility as access to “seats” are typically purchased on a monthly basis and can scale up and down as needed. There’s none of the capital equipment/hardware costs or hardware failures associated with legacy phone systems. Cloud phone systems effectively provide businesses with a reliable and efficient solution at a very low output cost.

Frequently Asked Questions

The realm of technology can often seem perplexing, which is why we’ve created a set of straightforward FAQs to address the fundamentals of our phone system assessment service. Should you have any lingering queries, don’t hesitate to contact our PhoneSystemIQ team, and we’ll gladly answer your questions.

A cloud-based phone system, also known as a UCaaS, VoIP, PBX/PABX phone system, is a communication solution that relies on the internet to make and receive calls, manage voicemail, and provide other telephony services.

Unlike traditional landline systems, cloud-based phone systems use the internet to transmit voice data, offering cost savings, scalability, and a wide range of features.

Cloud-based phone systems offer benefits such as cost savings, flexibility, scalability, enhanced features, remote work capabilities, and improved call quality.

Yes, cloud-based phone systems are generally easy to set up and manage. Most providers offer user-friendly interfaces and customer support to assist with installation and configuration.

You’ll need a reliable internet connection, and a subscription to a cloud-based phone system service. You can use IP handsets or you can use softphone applications for use on computers and mobile devices.

Yes, all cloud-based phone system providers offer number portability, allowing you to keep your existing phone numbers or add new local international or 13, 1300 or 1800 toll-free numbers.

UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service) are cloud-based communication solutions, but they serve distinct purposes. UCaaS integrates various communication tools like voice, video, and messaging to enhance internal collaboration within an organization and to external customers.

CCaaS, on the other hand, focuses on customer service and contact center operations, offering features like call queuing, enhanced analytics, agent coaching, live dashboards and omnichannel support to manage customer interactions effectively.

A cloud based phone system resides in the vendors own datacentres usually located in multiple areas of many countries. A hosted phone system is software usually hosted on servers operated by a reseller or other 3rd party.

The redundancy, reliability, continuously updated features, and the level of support are typically superior in a cloud-based system.

The cost will vary with each vendor depending on the level of features needed and their pricing structure. Cloud based phone systems are usually much cheaper that traditional phone systems both to initially install and total ongoing costs.

It depends on the provider. Some offer month-to-month plans, while others may require contracts. PhonesystemIQ can advise on the best vendor to suit your budget requirements and contract terms.

Yes, most cloud phone systems is based on an all inclusive cost including local, mobile and national calls. International calls can be included as part of the plan but if charges separately, the call costs are usually much cheaper than traditional landline carriers.

Cloud-based phone systems are hosted in vendor owned datacentres, require lower upfront costs, and are maintained and updated by a team of engineers, offering scalability, accessibility from anywhere, and built-in disaster recovery.

On-premise phone systems are hosted on-site, involve higher upfront costs and ongoing maintenance responsibilities, offer greater control, but may have limited scalability and require organizations to manage their own disaster recovery solutions.

Yes, all cloud-based phone systems support international calling. The rates and terms are usually much cheaper than traditional phone line providers.

PhoneSystemIQ only recommend reputable providers that incorporate encryption and security measures to protect your data and communication. Their assurance of this protection stems from their certification to the most rigorous security standards.

Leading providers are now incorporating AI (Artificial Intelligence) into their phone systems. When used as a chat bot, AI automates repetitive tasks, scales easily, operates 24/7, and reduces wait times when using a chat bot. AI excels in voice recognition allowing the analysing of calls to summarise the purpose of a call and provide insights for coaching purposes. Overall, AI in phone systems streamlines operations, increases customer satisfaction, and provides valuable data-driven insights, making it a valuable tool for businesses.

PhoneSystemIQ only recommend vendors with always available 24/7 support.

Yes, many cloud-based phone systems offer integrations with CRM, email, and other business tools to streamline your operations.

PhoneSystemIQ exclusively suggests vendors for phone systems from well-established companies with a strong track record of support and capability. We will not recommend any vendor unless we are thoroughly confident in their ability to consistently deliver the services you require.

How does a UCaaS/CCaaS Phone system work?

UCaaS (Unified Communications as a Service)/CCaaS (Contact Centre as a Service) refers to system that utilises the internet to provide a cloud based phone communications service for a business. The system is flexible and able to be used across multiple device options including computers, tablets and mobiles. 

The hosted infrastructure required to provide the UCaaS (voice, chat, presence, etc.) resides in the data centres of the UCaaS/CCaaS provider. Your internet connection allows users to access that functionality securely through an encrypted cloud based channel. 

Whilst we remain completely independent, and can advise on any communications system, the following providers are some of the many popular vendors we can recommend.

Check our information flyer for PhoneSystemIQ's services